Job Title: Retail Lead - Part-Time

Department: Retail

Location:  On-site

Shift:  Flexible schedule - includes weekends

Wage: Starts at base of $24.08/Hr

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. 

Company Overview: At Bob’s Red Mill, we inspire joy with wholesome foods. Since 1978, we have been leading the natural foods industry by providing our customers with good food that makes them feel great. Wholesome means ensuring our food is of the highest quality, empowering and supporting our diverse group of employee owners, respecting our planet, and bettering our communities. We believe that joy is for everyone 

We believe taking care of our community starts with giving our employee owners the resources to take care of their physical, mental, financial, and future well-being by offering a leading benefits package.  

• Medical, Dental, and Vision Insurance 
• 401k, Profit Sharing Program, and Employee Stock Ownership Program (ESOP) 
• Paid Holidays & Vacation 
• 25% Retail Store Discount 
• Employee Assistance Program – counseling, legal issue support, financial guidance, and more. 
• Tuition Reimbursement 
• Childcare Discounts 
• And MORE! 

Purpose: To inspire joy with wholesome foods. 

Values: Respect, Teamwork, Accountability, Determination 

Position Overview: The Retail Lead provides leadership on the sales floor, assists customers by helping them find products and answering questions, operates cash registers, cleans and organizes, and actively assists with merchandising and stocking. 

Essential Job Functions: 

• Keeps store and warehouse clean, organized, and presentable for business. 

• Resolves day-to-day staffing shortages and needs resulting from callouts, no-shows, or unforeseen circumstances which may require working outside typically scheduled hours. 

• Merchandises products, creates displays, and creates store and product signage to increase business. 

• Assists General Manager with product merchandising, display creation, and store and product signage. 

• Schedules to the needs of the business while accounting for the labor budget and trends. 

• Performs administrative functions such as data entry, inventory control, product ordering, and receiving. 

• Occasionally drives a BRM vehicle between facilities. 

• Shares product knowledge enthusiastically and accurately to elevate service and increase sales. 

• In partnership with the General Manager, manages fulfillment and inventory needs of the Whole Grain Store. 

• Helps to ensure that the stockroom is clean, organized, and follows all company best practices and standards. 

• Follows and adheres to all safety procedures when operating equipment. 

• Trains and assists retail employees to properly put away freight, rotate stock, maintain flex space, and label as necessary. 

• Actively leads a shift with high energy and a focus on service. 

• Demonstrates positive financial decisions such as inventory control and labor on a shift-by-shift basis. 

• Builds a service-centric team by coaching and developing employees. 

• Provides timely follow up to a manager regarding any employee coaching. 

• Ensures proper pricing in all systems to account for accurate COGs. 

• Works under pressure, meets deadlines, and balances multiple projects simultaneously.   

• Confront and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.  

• Communicates effectively with individuals, groups, peers, cross-functional teams, management, and the general public. 

• Ensures a clean, organized, safe, and respectful environment for guests and employees. 

• Provides friendly and engaging customer service. 

• Complies with all company policies and procedures and operates all equipment in a safe and food-safe manner. 

• Complies with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations, Safe Quality Food (SQF) Standards, and Good Manufacturing Practices (GMPs).  

• Responsible for reporting food safety and quality concerns to Supervisors and/or Department Manager.  

• Performs other duties and tasks as assigned. 

Supervisory Responsibilities: 

• No regular supervisory responsibilities. 

• May act as the Manager-in-Charge in the absence of the General Manager. 

• The Retail Lead reports to the Retail Supervisor and General Manager. 

Knowledge, Skills, and Abilities:   

• Ability to work in a fast-paced environment and under pressure. 

• Possesses effective communication skills, both verbal and written. 

• Ability to adapt to changes, problems, and shifting priorities. 

• Ability to perform accurate and timely data entry. 

• Ability to effectively lead and manage multiple projects while meeting critical deadlines. 

• Ability to balance multiple needs and priorities. 

• Effective time management skills. 

• Ability to work independently and in collaboration with others. 

• Effective customer service skills to assist clients, customers, and team members. 

• Ability to handle complaints and resolve conflicts with customers and staff. 

• Ability to build rapport with customers by engaging in a personable manner. 

• Ability to read, understand, and communicate information in English. 

• Demonstrates Respect, Teamwork, Accountability, and Determination. 

• Ability to work in an environment where exposure to potential food allergens is or may be present.  

Education and Experience:  

• 2 or more years of experience in retail or customer service, AND 

• High school diploma or equivalent; OR 

• Any combination of education and additional years of experience that provides the necessary skills, knowledge, and ability to perform assigned tasks. 

• Must hold or be able to obtain an OLCC license. 

• Must hold or be able to obtain a class C driver’s license. 

Physical Demands:   

• Position requires continued walking or standing up to 2 hours at a time. 

• Position requires the ability to bend, squat, and climb stairs frequently. 

• Position requires the ability to lift items weighing up to 50 pounds. 

Work Environment:  

• The primary work environment for this position is within the store. 

• Frequently will be outdoors where temperatures vary. 

• Employees will be exposed to common food allergens.